Shipping & Returns

Shipping Policy

At P Designs and Embroidery, we pride ourselves on offering a wide range of unique, made-to-order items that reflect your individual style and preferences. Here's what you need to know about our shipping policy for these special items:

Made-to-Order Items:

Made-to-order items are crafted with care specifically for you, ensuring the highest quality and personalized touch.
Please allow up to one week for your made-to-order item to be produced before it is ready to ship.
Once your item is ready, it will be shipped out promptly using the shipping method selected at checkout.

Custom Orders:

For custom orders, including bulk or large quantity orders, shipping times may vary depending on the complexity and quantity of the items.
Shipping estimates for custom orders will be provided during our consultation meeting, where we'll discuss your specific needs and requirements.
We work closely with you to ensure that your custom order is completed in a timely manner and shipped out as soon as possible.

Shipping Methods and Costs:

We offer a variety of shipping options to accommodate your needs, including standard and expedited shipping.
Shipping costs are calculated based on the weight of your order, destination, and selected shipping method. You'll see the shipping cost at checkout before completing your purchase.

Tracking Your Order:

Once your order has been shipped, you'll receive a shipping confirmation email with tracking information, allowing you to monitor the progress of your package as it makes its way to you.

If you have any questions or concerns about our shipping policy, don't hesitate to reach out to our customer service team at pdesigns.embroidery@gmail.com. We're here to ensure that your shopping experience with us is smooth, seamless, and tailored to your needs.

Return & Exchange Policy

We want you to be completely satisfied with your purchase from us. If for any reason you're not, we've got you covered with our hassle-free return policy. Here's how it works:

You have up to 2 weeks (14 days) from the date your order was delivered to initiate a return.
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, with all tags attached.
To initiate a return, simply contact our customer service team at [pdesigns.embroidery@gmail.com] with your order number and reason for return. We'll guide you through the process.
Once your return is received and inspected, we'll notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or payment provider.

Please note:

Shipping costs for returns are the responsibility of the customer, except in cases where the return is due to a defect or error on our part.
We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

If you have any questions or concerns about our return policy, please don't hesitate to reach out to us. We're here to help make your shopping experience as smooth as possible.